Last updated: April 30, 2025
This Privacy Policy explains how Edwick ICT ("we," "us," or "our") collects, uses, stores, and protects your personal data, including through cookies and similar technologies, when you visit our website (https://edwick-ict.co.uk) or use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Data Controller
Edwick ICT is the data controller responsible for your personal data. You can contact us at:
- Email: privacy@edwick-ict.co.uk
- Address: Suite 1005, Backstone Business Centre, 451 Cleckheaton Road, Low Moor, Bradford, BD12 0NY
2. Data We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, and other details you provide via contact forms or inquiries.
- Technical Data: IP address, browser type, device information, and browsing behavior collected via cookies or analytics tools (see Section 4 for details).
- Service-Related Data: Information provided when you engage our ICT services, such as project details or account information.
3. How We Use Your Data
We use your data for the following purposes:
- To respond to your inquiries and provide customer support.
- To deliver and improve our ICT services.
- To analyze website usage and enhance user experience (e.g., via analytics cookies).
- To comply with legal obligations.
The legal bases for processing include consent (e.g., for non-essential cookies), contract (e.g., to provide services), and legitimate interests (e.g., website analytics).
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and deliver personalized content. This section outlines how we use these technologies and how you can manage them.
4.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, track usage patterns, and improve site functionality. We may also use similar technologies, such as web beacons or pixel tags, for analytics purposes.
4.2 Types of Cookies We Use
We use the following categories of cookies:
- Essential Cookies: Necessary for the website to function properly (e.g., maintaining your session, enabling form submissions). These cookies do not require consent and cannot be disabled.
- Analytics Cookies: Collect anonymized data about how you interact with our site (e.g., pages visited, time spent). We use tools like Google Analytics to improve our website. These cookies are used only with your consent.
- Functional Cookies: Enable enhanced features, such as remembering your preferences (e.g., language settings). These cookies are used only with your consent.
4.3 Third-Party Cookies
Some cookies are set by third-party services we use, such as:
- Google Analytics: Tracks website usage to generate performance reports. Data is anonymized where possible, and you can opt out via our cookie consent tool or browser settings.
- Other Providers: If we embed content (e.g., videos or social media widgets), third parties may set cookies. These are subject to their respective privacy policies.
4.4 Managing Cookies
You can control cookies in the following ways:
- Cookie Consent Tool: On your first visit, we display a cookie consent banner allowing you to accept or reject non-essential cookies. You can modify your preferences at any time via [insert link or instructions, e.g., a "Manage Cookies" link].
- Browser Settings: Most browsers allow you to block or delete cookies. Visit your browser’s help section for instructions (e.g., Chrome, Firefox).
- Opt-Out Tools: For Google Analytics, you can install the Google Analytics Opt-Out Browser Add-On.
Note that disabling cookies may affect the functionality of our website.
4.5 Cookie Retention
Cookies are stored for varying durations:
- Session Cookies: Expire when you close your browser.
- Persistent Cookies: Remain on your device for a set period (e.g., up to one year for analytics cookies) or until deleted.
4.6 Legal Basis
We rely on your consent for non-essential cookies, obtained via our cookie consent tool. Essential cookies are used based on our legitimate interest in providing a functional website.
5. Data Sharing
We may share your data, including data collected via cookies, with:
- Third-party service providers (e.g., hosting providers, analytics tools like Google Analytics) who process data on our behalf.
- Legal authorities, if required by law.
All third parties are required to protect your data in accordance with UK GDPR and PECR.
6. Data Security
We implement technical and organizational measures to protect your data, including encryption, secure servers, and access controls. Cookie data is stored securely, but no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data, including cookie-related data.
- Request correction or erasure of your data.
- Object to or restrict processing, including cookie usage.
- Data portability.
- Withdraw consent for non-essential cookies at any time.
To exercise these rights, contact us at [insert email]. We will respond within one month.
8. Data Retention
We retain personal data, including cookie data, only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. See Section 4.5 for cookie retention details.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy or cookie practices.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, including our use of cookies, please contact us at:
- Email: privacy@edwick-ict.co.uk
- Phone: 01274 288014
- Address: Suite 1005, Backstone Bussiness Centre, 451 Cleakheaton Road, Low Moor, Bradford, BD12 0NY
